Shipping & Returns

Shipping 

At Birch House Vintage, we understand the importance of reliable and efficient shipping services. We strive to provide a seamless shipping experience for our customers.

International Shipping:

We are proud to offer international shipping to customers around the world. Whether you're located in Europe, Asia, or anywhere else, we can deliver our unique vintage items to your desired destination.

 

Custom Fees, Duties, and Taxes:

When placing an international order, please note that customers are responsible for any custom fees, duties, and taxes that may be imposed by their country's customs authorities. These additional charges are not included in the item price or shipping cost and are the sole responsibility of the customer.

It's important to be aware of your country's specific import regulations and any associated fees before placing an order. We recommend contacting your local customs office for more information.

Special Shipping Requirements:

Before making a purchase, we kindly ask that you reach out to us if you have any specific shipping requirements. We are more than happy to accommodate your needs and make the necessary arrangements to ensure a smooth delivery process.

Shipping Times:

Shipping times may vary depending on your location and the shipping method chosen. We provide estimated delivery times during the checkout process, but please note that these are only estimates and not guaranteed delivery dates.

Tracking Your Order:

Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated delivery date.

 

Refunds & Exchanges:

At Birch House Vintage, we want to ensure that our customers are satisfied with their purchases. However, due to the nature of vintage items, all sales are final and we do not offer refunds or exchanges.

We understand that buying vintage items online can sometimes be challenging, as it is difficult to fully assess the condition and characteristics of each piece. That's why we are committed to providing detailed photos and descriptions that accurately showcase the unique imperfections and wear markings that may be present.

By offering transparency in showcasing these imperfections, we aim to provide our customers with a clear understanding of the item's condition before making a purchase. We encourage you to carefully review the photos and descriptions provided for each item to ensure that it meets your expectations.

If you have any questions or concerns about a specific item, please don't hesitate to contact us. We are here to assist you and provide any additional information you may need to make an informed decision.

 

We appreciate your understanding and support of our return policy.